I have an Apple TV (3rd Gen) that could not play music from my home iTunes library nor view photos from iCloud. Symptoms included:

  • Attempts to enable Remote app on IOS device shows a message “Turn on home sharing…”
  • Apple TV Photos app does not show photos from your library
  • Apple TV Music app does not have access to your iTunes music library.
  • Using Actiontec MI424WR router on Frontier FIOS

This turns out to be a network issue. My router was filtering some traffic between network devices. The fix is obscure, so here are the specific steps to resolve it:

Step 1: Login to your router’s admin interface at

Step 2: Click on “Advanced”

Step 2

Step 3: Click on “Routing”

Step 2

Step 4: Uncheck “Internet Group Management Protocol”

Step 2

Step 5: Reboot router. I had to power-cycle it.

Step 6: On your Apple TV, sign out of iTunes store and sign back in.